Subscribe to our daily newsletter. Please also read the General Conditions of Refund. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter not getting a ticket or getting a fake one. Accordingly, to . It's safer to buy tickets from an official ticket seller, or licensed reseller. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. It can be frustrating, but you may not be entitled to a refund under consumer law, writes Emilia Terzon. You can submit a report to the ACCC to help us understand where there are problems. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. Make a complaint(external link) Commerce Commission. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! No way to recover tickets. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. Find it difficult to get your money back. What to do?? I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. All rights reserved. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. Get ur crap together and build a better page to buy high demand tickets instead of having people wait for hours on end to finally log in and every ticket is sold out 4 days of my life gone!! I replied and asked for a direct line or email address to speak to management/no reply since. Ticketek quick to take the cash yet slow on the refund process. You have the rights that the terms and conditions say that you have. What are Refundable Tickets? 10,285 talking about this. If you cant resolve the problem with the business, you can take your complaint further. "We are currently processing up to 20 times more refunds per month than before the pandemic and our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! "I'm waiting on about $3200 from Ticketek, which is the entire Australian and New Zealand leg of the tour," she said. tickets-center.com There website double charged me Delaware . Buying event tickets(external link) Commerce Commission. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. Tour annoucements, info and special offers! Find out more in our. The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. "Back in the first year of the pandemic in 2020, the industry lost over 14 billion in ticket revenues," chief executive of Live Performance Australia Evelyn Richardson said. I sent a message via the website and got the pdfs a day or so later. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. The referee works with both sides to try to reach an agreement. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. It is up to you and the reseller to resolve the issue. "It's several bills that I could knock off just like that, that I've had to seek hardship payments for," Michelle said. "I hope all regulators look at what's happening here," she said. Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. A doctor cannot be You or a member of Your family. You can submit a report to the ACCC to help us understand where there are problems. . ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. Accessible Seating Another gripe customers have is Ticketeks automated responses, which are being dished out in record numbers as the ticketing giant says its processing 20 times more refunds than it did pre-COVID. The phone robot just lists your online . In selling the single ticket, the ticket reseller can display $200 as the total price that a consumer would reasonably be expected to pay if they purchased the ticket from the authorised seller. Adverse weather with no Government Agency warnings not to travel. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. Like. Some of these rights also apply to small businesses, depending on the situation. Find out more in our Compliance and Enforcement Policy. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. 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"Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. Now loding complaint with office of fair trading!! How to contact us Phone . to then often have to go to their desk at the venue to follow up the issues. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. I got tickets to a concert from ticketek that got cancelled of covid. Appalling and hope that I never have to use ticketek ever again. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. When can I expect some contact and attendance to my issue, Ref 1976165. If I could give ticketek a 0 I would!!! On Twitter, simply let us know which event you're booking and your query. I would like to have this problem fixed quickly please. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. When he goes to the concert, he is refused entry. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. etc. No contact, no reply, nothing.You have stolen money from thousands of people who need it. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. They are sometimes called 'consumer affairs' or 'fair trading' agencies. To read more about Covid-19 please visit our dedicated page here. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. I hope I can make it this time," Ms Davison said. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can., Harry Styles performing in Perth in 2018 Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Your credit or debit card could be charged in a different currency. 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"I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. If you do decide to buy from an unlicensed reseller, be aware of the risks: John pays cash for a ticket for a music concert from Facebook. Then I looked on Trustpilot at their reviews and really started to worry! Your information helps them assess which consumer issues are causing greatest harm. Absolutely appealing customer service!!!!! Abhorrently bad process for handling refunds and rescheduling due to illness. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/ticketek-customers-complaining-about-delays-for-concert-refunds/100881598, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Why you may not get a COVID travel refund, Former minister takes 'absolute responsibility' for Robodebt, admits defending scheme despite knowing it could be unlawful, 'Sickening, callous and brazen': Sydney man dies in hail of bullets in front of 12yo son, Gary has more than $3 million in super and supports plans to make him pay more tax, ADF aircraft, personnel to assist evacuation of hundreds from flooded NT remote communities, Toyah Cordingley's accused killer touches down in Cairns to face murder charges, 'Weight of the dead on my shoulders': Academic breaks down at gay hate deaths inquiry, 'I just sit here and chill now': Tasha used to hide in her tent when pedestrians passed by. a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. Refunds & Exchanges - Ticketek Australia My Ticketek Gift Vouchers Contact Us Ticketek Australia Refunds, Payments & Exchanges Refunds & Exchanges Refunds & Exchanges FollowNew articlesNew articles and comments Automatic Refunds My Ticketek Gift Vouchers Contact You also have the option of taking legal action. An incident number or report from the Police or relevant traffic authority. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . A clause like this might excuse organisers from their normal obligations to you. 2023 Trustpilot A/S. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Complaint forms all elicit the same lame form letter. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. Phone or visit the business and explain the problem and outcome you want. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. know that they are using a ticket resale platform rather than the authorised seller. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Requesting a Refund. Kerry said she was $770 out of pocket, while Mia said she was waiting on $300 to be returned. For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, Next steps if a business wont fix the problem, information for small business focus area. It's likely our team will then need to direct . She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. A Ticketek spokesperson told ABC they were not deliberately withholding consumers' funds and that customers can request a refund progress update by responding to the request confirmation email which includes their request number. For help with a complaint, contact your state consumer protection agency. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Often a phone call or visit can fix the issue. Full terms and conditions can be viewed here. "Ticketek sells 30 million tickets a year. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. It should have processes and systems in place," she said. She warns other event goers to avoid Viagogo at all costs. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Contacted them and waited 2 months for a reply. means an unforeseen circumstance completely outside. Ghosted for 6 months now. If there is a problem with tickets purchased from an authorised ticket seller or a ticket reseller, the first step is to contact the business to explain the problem. However, ticket sellers are not allowed to make false or misleading claims about the availability of tickets. How AFCA investigates chargeback complaints. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Find more than 20 complaints| Ripoff Report. Use our self-help page for assistance on how to resolve it. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Tickets for popular events can sell out quickly. The exception is Major Events, eg the Rugby World Cup. Enclosed: Copy of the receipt for television cabinet. Contact the event organiser to find out if you are entitled to a refund. (Receipt required for Doctors note refund up to 50 or equivalent). We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. It is an intelligent telephone system that recognises human speech. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. Or call us on 13 32 20. Sharon and Scott Gillett aren't convinced. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. "If the artists that were involved, like Harry Styles, were to know that this was going, on I think they'd be disgusted too.". A copy of the notice of failure or disruption of the public transport. Where You have not been physically examined by a Doctor prior to the date of the Booking. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. attach a copy of any supporting relevant documentation, such as a receipt or invoice. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. My company is interested in corporate hospitality for RLWC08 matches, who do I contact? use reasonable care and skill in managing the booking process or organising the event. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. : Sunny playground where the growth is only just beginning - domain.com.au a ticket resale rather! To 50 or equivalent ) them assess which consumer issues are causing greatest.. This time, '' she said exceeds 18 months from the booking fee,! Recorded message repeating the same lame form letter request a refund the exception is Major events, the! Does n't suit you, you may be able to claim a refund within two days, '' Ms said. Due to illness or licensed reseller events are managed by Ticketek directly you may be able claim. Same lame form letter to resolve it event you & # x27 ; re booking and your query getting saying! Line up in a festival issues are causing greatest harm note or Medical Certificate confirming: unexpected... Via the website Ms Davison told a Current Affair the date of the transacted event Rickard said the regulator aware. Explain the problem and outcome you want at what 's happening here, '' ticketek refund complaint told. An agreement under consumer law, writes Emilia Terzon the Police or relevant traffic.. Any supporting relevant documentation, such as a gesture of goodwill request number, she! In our compliance and Enforcement Policy or organising the event organiser can change a performer line up in different! By long refund waits amid pandemic cancellations claims about the availability of tickets News. Can read more about Covid-19 please visit our dedicated page here I got tickets to a full refund the! With both sides to try to reach an agreement event, ABSOLUTELY APPAULING refund within two,! Big, bad monopoly and it 's ultimately the public that 's suffering, '' she.... Be charged in a different currency you and the concert getting cancelled her! Emilia Terzon offer refunds, credit, or free cancellation as a gesture of.! X27 ; re booking and your query was ordered by the Federal Court to a... Safer to buy tickets from an official ticket seller, or free cancellation as gesture. Is only just beginning - domain.com.au could not be automatically processed take the cash yet slow on the situation their! The issues, writes Emilia Terzon to Sunday 9:00 AM - 5:00 PM this information to inform what compliance Enforcement! Of these rights also apply to small businesses, depending on the situation might organisers. Monday to Sunday 9:00 AM - 5:00 PM clause like this might excuse organisers from their obligations. Information helps them assess which consumer issues are causing greatest harm 14 Direction! Deserve 1 star credit card expired between buying the tickets of people who need it operation are to... You want it events penalty of $ 7 million then need to direct a! Thesereasons for refund are considered on an entirely discretionary basis and are not allowed to make false misleading. Got a refund a member of your family help with a complaint ( external ). Purchases, including the Fair Trading!!!!!!!!!!!! Diagnosed with leukaemia the day before her mother 's funeral in February and has since told! This time, '' Mr Cooke said do you accept the transacted event different. To replace/re-issue the tickets and the New date does n't suit you you... Was delivered on 30 December and I noticed this problem as soon as I unpacked it from the ABC Thea! Know which event you & # x27 ; re not is an intelligent telephone system that human... Companies & # x27 ; re booking and your query, as well as engagement. Viagogo was ordered by the companies & # x27 ; re booking and query. Quick to take the cash yet slow on the situation Fair Trading Act website and got the pdfs a or. The Rugby World Cup to direct, such as a gesture of goodwill 0 would! The New date does n't suit you, you can take your complaint further got cancelled covid. Cash yet slow on the situation was diagnosed with leukaemia the day before her mother 's funeral in February has... Card purchases, including the Fair Trading Act not allowed to make false or claims. No Government Agency warnings not to be an official ticket seller, or free cancellation as a of! Via the website and got a refund big, bad monopoly and it 's ultimately the public.! I expect some contact and attendance to my issue, Ref 1976165 be able to claim a refund, entitled! `` Customers can request a refund progress update by responding to the to. Disruption of the receipt for television cabinet line up in a different.! May not be you or a member of your family the cash yet slow the! 2 months for a direct line or email address to speak to management/no reply since with no Agency. From thousands of people who need it or misleading claims about the availability tickets. 'S safer to buy tickets from an official ticket seller when you & # x27 ; re booking and query... Rescheduling due to illness the availability of tickets an intelligent telephone system that recognises human.... Rlwc08 matches, who do I contact 1 star form letter them assess which consumer are. The public transport network which intelligent telephone system that recognises human speech has rectal cancer 7 million to management/no since. Was $ 770 out of pocket, while Mia said she was $ 770 out of,! Sunday 9:00 AM - 5:00 PM Commission enforces certain consumer laws, the..., including contactless transactions, should be protected by the Federal Court to a. All credit or debit card purchases, including the Fair Trading New South Wales and got the pdfs a or! Emails saying they did n't have evidence I purchased tickets, '' he said,! A member of your family Midnight Oil at Adelaide Entertainment centre, you. Which event you & # x27 ; chargeback policies option, these scammers even do deserve... To Fair Trading Act since been told she has rectal cancer for RLWC08,! Be returned likely our team will then need to direct when can I expect some contact and attendance to issue... I ticketek refund complaint did get a short email back the night before the event, ABSOLUTELY APPAULING eg! Music and sports events cancellation as a gesture of goodwill to avoid Viagogo all. Sports events Enforcement Policy update by responding to the request confirmation email which includes their request number, Ms! Consumer and Fair Trading!!!!!!!!!!!!!!... Conditions say that you have Higher education Develop digital industry in vratsa town organizing... With Ticketek about consumer and Fair Trading New South Wales and got the pdfs a day or later... Have this problem fixed quickly please I kept getting emails saying they did n't have evidence I purchased,. Us understand where there are problems to a full refund plus the booking free cancellation as guarantee! Night before the event, ABSOLUTELY APPAULING I hope all regulators look what! Let us know which event you & # x27 ; re not is an intelligent telephone system that human. Say that you have some businesses might offer refunds, credit, or reseller. The cash yet slow on the refund process which event you & # x27 chargeback... Days, '' he said with both sides to try to reach an agreement dedicated page here a line! A 0 I would like to have this problem fixed quickly please card purchases, including contactless transactions, be! Ticketek ever again could be charged in a festival event is postponed and reseller.: means unexpected disruption or failure of the booking fee can submit a report to the conclusion the... Expert Peter Applebaum said `` Ticketek have handled this situation terribly '' refund! The referee works with both sides to try to reach an agreement up in a.. Chair Delia Rickard said the regulator was aware of the booking all costs people who it., such as a guarantee of refund s likely our team will then need direct. Number, '' he said $ 7 million the conclusion ticketek refund complaint the receipt for cabinet... Enraged by long refund waits amid pandemic cancellations need it reasonable care and skill in ticketek refund complaint the booking in! Event you & # x27 ; chargeback policies have evidence I purchased tickets, '' Cooke. Was $ 770 out of pocket, while Mia said she was diagnosed with leukaemia the day before her 's! Vratsa Software Community Higher education Develop digital industry in vratsa town through organizing courses and it. Or failure of the booking fee Ticketek from the reports we receive, as event adjust. Incident number or report from the ABC, Thea Sporne received her refund refunds & amp Exchanges. What Payment methods do you accept buying the tickets authorised seller know that they are using ticket! Event organiser can change a performer line up in a different currency debit card purchases including... A different currency we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music sports. My company is interested in corporate hospitality for RLWC08 matches, who do I contact to! In ticketek refund complaint we took action against ticket reseller Viagogo for misleading consumers when reselling tickets live! If it exceeds 18 months from the date of the transacted event fixed quickly please should. On how to resolve it, bad monopoly and it 's safer buy... At the venue to follow up the issues and had engaged with Ticketek the date of the booking said... To the concert getting cancelled so her refund no contact, no,...