Designed for developers to integrate TNT UK tracking functionality easily using. Hi there on 04/02/2021. My parcel is languishing in the Inverness depot. I am calling on 03456080630 since then and phone keeps ringing for hours but no one answer the call. Many British sun-seekers book a break in . Move over and let a company that is competent and able to undertake its obligations take over the work as you are clearly not a fit for purpose organisation. Everything about TNT Express is here (Thomas Nationwide Transport) TNT Wiki. Just unbelievable, l dont know why the passport office still employing TNT for the passport delivery, very poor service, no communication, hours and hours on the phone. ", Surprises me, as anytime someone posts a comment questioning you, you seem to cry out that you are being harassed! You can contact the TNT Customer service team via live chat, phone, and email. Ltd. - www.radiuslog.com, Blessings Logistics - www.blessingslogistics.com, Air Sea Logistics - www.airsealogistics.com.sg. written by Dont use them! A section for posts relating to applications for Naturalisation or Registration as a British Citizen. Then as part of that procedure just order new passport. Hi, thanks so much for all the help from this subreddit. Won't use again! FedEx: Hello, I'm the FedEx Virtual Assistant. on 15/10/2021. Megan0duck 2 yr. ago. Lily Waddell. You cannot speak to any human other that a robot Holly who asks the basic yes, no. "We apologise for any inconvenience caused.". on 09/09/2021. written by Time and again, you can rely on our fantastic delivery standards to ensure that your ID arrives with you as soon as you demand it. Your Virtual Support Assistant. The BBC is not responsible for the content of external sites. TYNAO Help with tracking your package Our Customer Service team will answer any questions you may have about tracking your parcel. I called the Shop that made me the delivery - they struggled half-day to contact them without result. You call them? The team also provides information about orders, packaging, delivery, costs, account setting, or any other problem. Give contract of peoples important documents to a terrible company What an absolute joke. C. hristmas holidays could be in jeopardy after the Passport Office 's courier has been slowed down with delays. I made one order via Soufeel site and I am unable to track my parcel after Oct3. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. 2022 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Caring and true to promise - TNT Leeds We had renewed our passports but owing to a leak had to move out of our home.the care from both manager and driver to hold on to them and arrange personal contact for redelivery was extraordinary and they deserve such credit for going beyond anything I have experienced in my many years! It is 2021 and you have this sort of problem. Only in the rubbish bin, I have not looked for that message. Registered in England. written by TNT states they were there at 2.11 pm (even spoke to the waiting guy a few minutes earlier), written by 455Lane Welcome to the Digital Spy forums. Your needs may vary from other people or even other business owners. Fast track appointment Wednesday morning, brand new passport in my hand by 11 am Friday morning, thanks to TNT! Nakagoli in #6. I don't get why they linked that TNT thing as it was just a Royal Mail delivery. I have completed the required sections SIX times and when I press on Request Chat the sections clear and NOTHING happens. I have called the TNT customer services everyday since the 8th March 2021 and the following are the record of my calls. I checked my consignment number and it shows they gonna deliver it tommorow. KEEP WELL AWAY! I sent a "URGENT" lette by paying amount og 110USD and it never arrived in time. This guidance tells HM Passport Office staff why we need a delivery address and how to: correctly record a customer's address to prevent errors and incorrect deliveries of passports and . Sorry for th, @YuanSu13040177 @YuanSu13040177 Thank you for your DM, Yuan Su, I have responded back to you. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. It says: "We work closely with our UK delivery supplier and passports are being delivered within the required service level of 48 hours for standard deliveries." Email. Call the TNT number for Customer Service, chat or submit your query online. Comments are moderated so may not appear immediately. Here, I showed how to track your British passport application status. Upon request of a replacement they refused to allow me to keep the cosmetically damaged unit, due to the hassle of moving it back out to the front, and compensation for having to take ANOTHER day off of work to rectify their wilful negligence, or to provide any financial compensation, and asked me to source a printer for their label and purchase repacking materials for their return. They forgot to put the passport on the van, they changed the delivery date from a Saturday to a Tuesday without telling me and they are still thinking of an excuse for the latest failed delivery. Passports: Delivery firm apologises for UK delays, NotPetya cyber-attack cost TNT at least $300m, Customers 'furious' with TNT after cyber-attack meltdown, TNT cyber-attack crippling small firms, says FSB, @TomasineGarner @TomasineGarner Hi Tomasine. I had to give them delivery instructions on how to get to my property and my contact number before it was delivered Hope all the good luck for those who didnt get results or brp delivery. Why can your TNT deliverers not do the job properly. Its such a long journey! HMPO should really rip out the contract they got with TNT and just stick to RM, Didn't delivery passport just sent a picture of the wrong street and said they unable to deliver. One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. Find out instantly whether an email address is deliverable. An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. Why have I been stuck on the phone for 25 minutes to talk to someone? DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. We are experienced couriers with expertise in handling some of the most sensitive items for our customers. I chose the 1 week service, 3 weeks before departure. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. No answer. I waited outside my old address and there is no email to inform you the deliery slot only the delivery date. My passport was supposed to be delivered last Saturday; on Saturday the website tracker changed the expected delivery date to Monday; on Monday they changed the expected delivery date to Tuesday; on Tuesday (today) they changed the delivery date to Wednesday. TNT Parcel Depot Locator To find any FedEx Express UK Transportation (formerly TNT) station locations across the UK, please click on the following link. Wow, if you need a courier Reliant Couriers Ltd is the best. On the 10th March I was told that TNT doesnt have a driver to do the delivery. Press J to jump to the feed. Please DM your tracking. Since I did not get any calls or messages, I rang the customer services again at approximately 1820hrs again on 12th March and after a long wait the person who answered claimed he would find out about the consignment and he kept me waiting and eventually the phone went dead. Looks like they wont text you or anything! According to the Times newspaper, HMPO is turning to alternative postal companies. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. When they shipped your brp, they will send you an email with shipping number and shipping address. And now I have to call begging for answers about something that wasn't my mistake. Asha12 and then you call the number, and no one ever answers the phone. You can contact them here. Parcel Delivery Companies. I got text saying its on for delivery 8am-8pm yesterday I had to take time off work to wait for it and still nothing written by When I asked why the ordering system allowed a next day service to be booked and couldn't be offerd/honoured they referred to the fine print. Can someone please help. The email that told me about the passport didn't include a tracking number annoyingly. Many have had to cancel their travel plans and as a result have lost out on hundreds or even thousands of pounds. Hopefully, I don't need wait whole day outside. Consumers complaining about TNT Express most frequently mention customer service, delivery date and next day problems.TNT Express ranks 229th among Shipping sites. such as roughly deliver time. Whether you are looking to set up a new passport delivery or need help getting your missing or left-behind ID up on the road and back to your address, were here to help. On the 11th March the customer services person said the consignment will be delivered on Friday 12the March. Get real-time delivery updates with the free AfterShip app. on 15/03/2021. It's my old address although I already change it two weeks ago. The driver did not come to deliver, I was at home the whole day waiting for it as it said "out for delivery" earlier today. written by Almost a 100% success with Sponsor Licences: Call workpermit.com 0344 991 9222 Frou01 Member of Standing Posts: 382 Joined: Thu Apr 30, 2020 9:29 pm Mood: Passport delivery - date changed by TNT by Frou01 Mon Dec 14, 2020 3:17 pm I would like others about their experiences with TNT. TNT Express is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. You have a 17 million pound contract to deliver and you fail miserably. Whether you contact Reliant via email or make a free call to our helpline number, it makes sense to get your passport up and moving as soon as possible. Hi my BRP not arrive can you confirm me when its arrive..can you gave me a tracking number..my address W5 9LF. Mike.heath Thanks Lopand, I tried phone, email and twitter now. Press question mark to learn the rest of the keyboard shortcuts. on 25/11/2021, They dont deserve even 1 but there is no lower rate then that My daughters passport was supposed to arrive on 23rdNovember and it havent arrived even today truly shocking service. I have now wasted both time and lost money being off work awaiting the collection, and still no passport just excuses. Complaints Department is not affiliated to, linked with or otherwise endorsed by TNT (UK). The tracking system also said they left me a message and awaits me to contact them. TNT support is available 24/7. Please use our Instant Quote form, to confirm whether or not your parcel complies with the maximum parameters. VideoAt the crash site of 'no hope' - BBC reporter in Greece, 1894 shipwreck confirms tale of treacherous lifeboat. Read about our approach to external linking. Once we've checked over your question we will put it live on the site and our strong community of experts the amount of unemployment would be ideal for people to get on phones and answer everyones questions! The proof of POD is a screen shot on google map in the air (that doesnt proof anything). Thank you for your message. Been on hold on the customer service phone line for nearly 3 hours yesterday. TNT attempted to deliver my parcel to a wrong address on 9th March 2021 and when I contacted the customer services, I was told that they will contact the delivery person and instruct the person to redeliver on the same day but this never happened. 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